Return & Exchange Policy

  • Exchange & Return is allowed within 7 days of purchase provided: Items to be exchanged are intact, un-used and in salable condition along with original barcodes. Original bill is required as proof of purchase. There would be no cash refund possible, credit note for the value of return products will be credited to the Customer’s account. Credit notes can be redeemed within 30 days from the date of issue to pay for the subsequent shopping on fairpricedirect.com.
  • Exchange & Return will not be possible on Cosmetics, Personal Care Products, Undergarments, Deodorant, Perfumes, and Toiletries & Dairy Products for hygienic reasons.

Damaged Products

In the unlikely event of you receiving goods that are damaged, please refuse the delivery and request to replace with the


Cancellation by Customer / FairPrice

You as a customer can cancel your order anytime up to the cut-off time of the slot for which you have placed an order by calling our customer service. In such a case we will refund any payments already made by you in the form of credit note. If we suspect any fraudulent transaction by any customer or any transaction which defies the terms & conditions of using the website, we at our sole discretion could cancel such orders. We will maintain a negative list of all fraudulent transactions and customers and would deny access to them or cancel any orders placed by